PAYMENT/ORDERING
What payment methods do you accept?
- We accept PayPal and all major credit cards such as MASTERCARD, VISA, AMERICAN EXPRESS, DISCOVERY
How much does shipping cost?
- We offer FREE worldwide shipping, currently shipping to over 100 countries.
I have not received a confirmation e-mail
- We automatically send an “Order confirmation” e-mail, as well as an “Order shipped” email including your tracking details.
- Please check your spam folder.
- Confirm that your order e-mail is correct. If not please contact us, we’ll change it for you.
How can I cancel my order?
- You can cancel your order and receive a refund within 24 hours after your order.
- If you request cancellation after receiving a shipping confirmation email, a refund can only be issued once your order has been returned to us.
SHIPPING/DELIVERY
How long will it take to receive my order?
- Free International Tracked & Insured shipping takes 2-5 weeks for most destinations, provided that no uncontrollable custom delays or other shipping anomaly occurs. We appreciate your patience.
- Please Note: Custom Products take 4-7 days for us to design and manufacture.
I have placed an order, when will it ship?
- Most Orders are shipped within 1-2 Business Days. You will receive an email with tracking information after shipping.
- Please Note: Custom Products take 4-7 days for us to design and manufacture.
Tracking doesn't seem to be moving. Why?
- Your package is already inside the Logistics network and should be delivered within the expected period.
- Each time a tracking label in the Delivery system is scanned, package movement information is registered.
- If the shipment is traveling cross-country or passing between nations or territories, there can be several days between scans.
The tracking number doesn’t seem valid or says “Not Found”
- Please try the following websites:
- https://www.aftership.com/couriers/4px
- https://www.17track.net/en
- https://global.cainiao.com/
It has been 5 weeks and I still haven’t received my order
- On average, orders are delivered within 3 weeks of your purchase.
- Unfortunately during unexpected situations (like a pandemic), and for reasons we can’t control (fewer flights, international delays and increased volumes, Christmas season) a delivery might be delayed even more.
- Please rest assured, we offer a No-Questions-Asked refund/resend if your order isn’t delivered within 90 Days of your purchase.